Archive for April, 2012

Shameless Plug for Blogapalooza 2012

My blog post today is up at Waiters Today rather than here on Life In The Drive Thru. Waiters Today is running a contest called Blogapalooza where members can post original restaurant stories, the winning post will be determined by having the most facebook likes (found in the “share” panel at the bottom of the post).  My story from today is titled Dorothy. Please click here to check it out and if you like it, click the button!

Thanks

And the nominees are…

Wow! The versatile blogger award! Awesome! First of all, I’d like to thank Jodi Ambrose for presenting me with this award. Check out her blog for some fantastic stories, insight, life tips and rants. Very entertaining to say the least. Check it out! Thanks again!

The rules of the award are simple:

If you are nominated, you’ve been awarded the Versatile Blogger award.

  • Thank the person who gave you this award.
  • Include a link to their blog.
  • Next, select 10 to 15 blogs/bloggers that you’ve recently discovered or follow regularly.
  • Nominate those 10 to 15 bloggers for the Versatile Blogger Award
  • Finally, tell the person who nominated you 7 things about yourself.

And (in no particular order) the nominees are…

Makeeatsimple

Butterscotch Monkey

Heylookchris

Dumbass News

What I Desired To Say

Kid in a Man’s World

Stuph Blog

Bigg Centenarian Blog

Liquid Streaks

Single People’s Grocery Lists

Random and Unnewsworthy

Bethzare

DiatribesAndOvations

Menubyvicky

There’s a great mix of content in the links above, personal stuff, cooking stuff, hilarious stuff. Each of them are blogs that I follow or stop by from time to time, check them out!

Now for seven things about myself…

1. I absolutely love to cook in my spare time, and I never use a recipe. I will look up several recipes and then use only the ingredients I want if it is something I have no idea how to make. My most recent dish was a lovely pork adobo with eggs and potatoes. I served it with white rice and a vegetable stir fry. It was delicious.

2. I am a huge hockey fan. I am a die-hard Toronto Maple Leafs fan but come playoff time I like watching the Los Angeles Kings. I am a season ticket holder for the major junior hockey team in my hometown and never miss a game. Sometimes I stream their away games or listen on the radio!

3. I bought an acoustic guitar a little over a year ago and taught myself to play, basically with you tube. I have recently purchased a fiddle as well, but I can’t play it yet. It sounds like a cat in pain.

4. Speaking of cats, mine is yellow, has an extra digit on each paw that makes him look like a pro boxer and his attitude is awesome.

5. I love movies. I have a collection that includes well over 2000 dvd’s. Included in my top 10 are: The Departed, Armageddon, The Town, Four Brothers, The Big Bounce (remake) and 5 others. My top 10 changes a bit from time to time, but these have been on it since the first time I saw them. Honorable mention goes to Volcano with Tommy Lee Jones.

6. I think board games are awesome. Monopoly, Scrabble, Life, Pictionary, Risk. I also enjoy video games. I know, I’m just a party animal.

7. I enjoy reading and writing. I like to get my books from amazon, used, for as cheap as possible and always in hard cover. I like to collect things and I think hard cover books are much nicer than soft cover. Weird huh?

Alright there you have it! Now check out those blogs I nominated! And once again, a big thanks to Jodi Ambrose. I have to go to work now, maybe I’ll be back later with a related story.

 

Can I get a diet cola?

This afternoon was kind of slow on my side, but quite busy at the front counter. I didn’t have a lot to do so I gave them a hand by going out and changing two of the full garbages. As I’m returning to the back with them there is a lady standing in the entranceway I need to pass though. Here I am standing behind her holding two full garbage bags, one of them leaking pop, “Excuse me.”

She looks over her shoulder at me, turns her head back and sidesteps literally six inches. It looked more like she just shifted her weight. What the hell lady? You can’t wait for your order three feet to the left? Several thoughts cross my mind… Ma’am, are you blind or stupid? I need to go through there with these full bags which are dripping garbage juice. I am going through there. Do you want garbage juice all over you?

When the guy holding the two leaky garbage bags says excuse me, it actually means GET THE FUCK OUT OF THE WAY. I continue standing behind her until she looks back again and then steps out of my way. About time.

I toss the garbage bags into the bin and wash my hands. BEEP. My headset goes off. “Hi, how can I help you?”

“Can I get a diet cola?”

“Sure can, what size drink did you want?” I ask.

“What?” What? WHAT? Are you fucking kidding me? What do you think I asked you at this point? Would you like an oil change and tire rotation with a cup of coffee and a newspaper while you wait for us to prepare this marvel of dining out you are about to enjoy? YOU ORDERED A DIET COLA. HOW MANY QUESTIONS COULD I POSSIBLY BE ASKING YOU? Pay attention please.

I tried dumbing it down a bit for her through the power of suggestion, “Did you want a medium diet cola?”

“Yes, that’s fine” Yay, she got it that time!

“Will there be anything else for today?”

“That’s it!” That’s it? Interesting, your whole order is a soft drink. Hardly seems worth it.

“$2. 71, first window please.”

So she pulls up, pays, I give her the drink and she drives off. At a time like this, I can’t help but wonder who the fuck does this? It’s watered down fountain pop. It would be much better to buy a 2 litre bottle of pop at the store. WTF? My company is literally raping wallets with these outrageous soft drink prices. Yet people still place orders like this.

I don’t mind! I’m always harping on the fact that the drive thru is supposed to be fast and efficient. Orders like this are obviously just that, so it’s not a complaint I have by any means, but I am left wondering, why?

Big Decisions

Today’s gripe is about big decisions, or rather, not so big decisions.

First, some terminology. Cup Carrier. It’s the cardboard tray that your drinks sit it when you have more than one. Here’s the scenario that led to the customer’s tough choices: Oh yes, not just one, but TWO!

“Hi, can I take your order?”

“Do you still have the Cheeseburger combo with bacon?” Brilliant start. This should be good.

It’s funny you should ask sir, actually we took it off the menu because we have determined that people no longer like bacon and cheese on a hamburger. Who would want that? Futhermore, do you think we have stopped carrying bacon? Couldn’t you just order a cheeseburger and pay extra to add bacon? What kind of a dumbass question is that? “We sure do!”

“Alright, I’ll get two combos, both with cola.”

When a customer orders multiple drinks, they go in a cup carrier. Even if you have cup holders or enough occupants in the vehicle to hold their own drinks, they go in a tray because it’s faster to hand out one tray rather than several drinks, and this might be getting a tad redundant, but THE DRIVE THRU IS SUPPOSED TO BE FAST.  When there are only two drinks and we’re not super busy, I’ll often ask the customer if they want a tray.

My reason? Not to save the company money on trays, but because often times the customer wastes 30 seconds taking the cups out of the tray and handing it back to me. ‘Oh, I don’t need the tray!’ Saving the planet while eating fast food? NOT ON MY WATCH. I throw that shit right in garbage when it comes back in the window. Not because some possibly-disease-ridden stranger handled it, but because they wasted my time.

So the guy pays for his order and I ask “Would you like a tray for the drinks?”

He’s sitting in a three quater tonne extended cab truck. I can see the huge console in the center. It’s four empty cup holders are staring back at me eagerly awaiting the task of holding some tasty refreshments. Their black plastic finish glistening in the afternoon sun. He looks to his right – At the console. HE HOLDS THIS STARE FOR  A GOOD 5 SECONDS. He looks back at me. “No I think it’s fine.”

YOU THINK IT’S FINE? I should fucking hope so. Why did you have to look? Are you unaware of the cup holder situation in your vehicle? My car has two cup holders. I know this. I don’t need to look. I’m not even near my car, yet I’m fully aware of the cup holder situation. I don’t need to think about whether or not I need a cup carrier.

I hand him the drinks, one at a time of course. “Do you need some ketchup in the bag?” Something I also ask during a slow period to prevent the dreaded ‘is there ketchup in my bag?’.

“Ummmmmm…..” He looks back at the console again. WHY? Is there some magical french fry fairy in there that’s going to determine whether or not you like ketchup at this exact moment in time? It’s a simple question, DO YOU FUCKING ENJOY KETCHUP SIR? “Uhhhhh… no, no ketchup.”

“Alright, here you are then, have a nice day.” I say as I hand him the bag. He drives away, hopefully not into anything or anyone, which seems plausible.

I can’t believe that someone doesn’t know the answer to either of those questions without thinking about it. These are not life altering decisions, they are basic questions. Do you have cup holders? Do you like ketchup?

Hoping for smarter people tomorrow. Been hoping for roughly nine years now. No luck yet.

The Same Thing Lady

The first customer of the day for me today was not pleasant, to say the least. I began work at 11 am and we were having our usual lull between the breakfast and the lunch crowd. BEEP – my headset rings to alert me that there is a customer waiting to place an order. It’s not really a beep, but I can’t spell a word that describes the sound it makes.

“Hi, can I help you?” I start cheerfully.

“I’m going to take a few minutes if you don’t mind, to look at the menu.”

A couple of things are wrong with this already. First, yes I MIND, the drive thru is supposed to be quick and efficient. If you don’t know what you want, why did you pull up to the speaker? Second – A FEW MINUTES? Are you studying the menu for some fast food exam? A moment is annoying enough, but a few minutes? C’MON! There’s a timer in here and I have a job to do. I have to be polite though, “Alright, no rush, let me know when you’re ready.”

This lady MEANT a few minutes. For two and a half minutes I listen to back and forth chatter between her and her passenger. “Well, I want this, but I don’t know if it’s enough… Maybe I should get that… Or maybe this instead”… and on and on and on. You’re not in a focus group discussing ou menu here, and then FINALLY she starts placing her order. This was another two minute ordeal, which at some points included both passengers talking at the same time, neither seeming to be familiar with the menu at all. This is not an acceptable way to place an order, but I’ve been dealing with people like this on a daily basis forever, so we struggle through it and she proceeds up to the window.

The driver is a BIG lady, and I’m not one to judge, but she’s wearing a zip up hooded sweatshirt that says ‘police’ across the front. Yeah, right. What are you, the captain of the cheeseburger police? Ridding our planet of cheeseburgers five or six at a time? Obviously working overtime? As I’m giving her the order, I give her a tray filled with her drinks first. “And here are your colas for the combos and the juice for the kids meal.”

In what must have been her rudest tone “Uh yeah, we’re missing a juice.”

I normally never speak to a customer in a confrontational tone, but this fatty was pushing my buttons. I looked at the display screen that shows the order. “I only have one kids meal rang in here.”

With a sharp tone she replies “Yeah, well we ordered two.”

We have several different choices for kids meals. “Oh, must be my mistake then.” (For the record, I don’t think it was, but what can ya do?)

“Yeah because we ordered two.” Thanks, I got that the first time you said it, 12 seconds ago. “I’ll get you what you ordered, which kids meal was it?”

“Same thing!” she snaps. Oh man, it’s all I can do to restrain myself from yelling into the kitchen, ‘I screwed up  and I need a SAME THING over here.’  I instead go into the kitchen and advise the employees that I need another kids meal made the same way as the last one.

Once I have the kids meal I bring it to her with a smile. This ray of sunshine glares up at me “There’s no tomato on my chicken sandwich right?”

DID YOU ORDER NO TOMATO? If that’s what you ordered, then that’s what I rang in. Unfortunately, I LEFT MY X-RAY GLASSES AT HOME AND I CAN SEE THROUGH THAT BAG ABOUT AS WELL AS YOU CAN. I didn’t personally make the sandwich, nor do I have time to watch everything the kitchen does. I look to the screen, it says no tomato, “Nope, that’s what I rang it, so no tomato on your sandwich!”

I hope there were two tomatoes on that sandwich.

Think Before You Speak!

Alright, so here’s the highlight of the day. When thinking back, it wasn’t a bad day, and this little convo didn’t even really make me angry when it happened. It did make me realize I wasn’t serving one of the World’s great thinkers.

“Hi, how may I help you today?”

“I’ll get the Cheeseburger with no mayo, no lettuce and just ketchup”

Comments like that make me wonder. If you’re not wondering already, reread the last line. “So you want only ketchup on the cheeseburger?”

“Yeah” WTF, are you new? Do you think our cheeseburger generally comes with mayo, lettuce and ketchup? Who the fuck designed that menu? Furthermore, if that was the case, why would you feel the need to individually list the toppings you DON’T want just prior to informing me of the ONLY FUCKING CONDIMENT YOU WANT ON YOUR SANDWICH. WHY?

[BREAK: I’m getting angrier about this now than I was when it happened. Now for the rest of the story…]

Like I said, not angry at the time, but more….. disgusted by this gentleman’s stupidity, I answer “Alright, is that everything?”

“Well I’ll have milk to drink.” Milk? Milk and a cheeseburger? What are you 5?

“Oh, so did you want the meal?”

He answers as if I should know this already, “Well YEAH, with the fries and milk”  Oh, so sorry I’m not a fucking mind reader. Our company actually offers a course in that but I’m not signed up until next month! Also, generally when someone says I’ll have the cheeseburger, that doesn’t imply a fucking side dish and a drink. However, when they answer me like that, it does imply that they’re an asshole.

I give him his total and he drives up. This guy is wearing a nice suit and tie and looks like a professional. He sounds and acts like a professional dickhead but he appears to be a well dressed business man. It’s really unfortunate! For the company this D-Bag works for, I mean!

Disgusted!

This is a post that I wish didn’t have to be published, but it’s necessary. Things like this happen, and it’s NOT alright! I read this appalling story (not the writing 🙂 , but what it’s about!) Check out the link below and see for yourself. Should the coffee shop manager be notified? What are your feelings, Please comment! As much as I hate to say it about a fellow service worker, they should be fired! Us decent employees don’t want to be associated with these people!

http://butterscotchmonkey.wordpress.com/2012/04/05/pay-it-forward-my-ass/